The Challenge
One of our clients had an assignee that needed to ship important medical appliances within their consignment as soon as possible. Portuguese Customs can be complex, requiring specific documentation that is often only obtainable once the assignee has physically arrived in Portugal. This frequently causes delays between packing at origin and the shipment being cleared to enter the country, leaving assignees without their belongings for an extended period.
The Solution
To avoid these delays, Aqua implemented a smart logistical workaround. Instead of sending the shipment directly to Portugal, the goods were routed through Rotterdam, where Customs procedures are far less demanding. Once cleared there, the shipment could move onward to Portugal without the extensive paperwork normally required, significantly accelerating the process.
The Outcome
By re‑routing through Rotterdam, Aqua eliminated weeks of potential delay and ensured the assignee received their belongings and that they had access to their medical equipment far sooner than expected. This proactive, problem‑solving approach reduced stress, improved the relocation experience, and demonstrated Aqua’s commitment to finding efficient, client‑focused solutions.
